Accessibility

We believe in creating a seamless, inclusive customer experience where everyone has equal access and opportunity to use our websites and services.

Keeping to the highest standard

We aim to make accessibility a core aspect of what we do to create a digital journey through our websites that’s not just easy, but enjoyable too.

Our websites are designed and developed with best practices in mind, ensuring every page is rated AA as per Web Content Accessibility Guidelines 2.2 (WCAG) - an international set of standards created by the World Wide Web Consortium (W3C).

To maintain our own high standards, we also regularly conduct accessibility audits on our websites and content, helping our business to be as user-friendly as possible. 

How we support you

From visual styling to backend development, every part of our websites are carefully designed to make sure it’s accessible to a wide range of users. This includes the following elements:

  • Background and font colours
    The colours we have selected for our websites to ensure that information is always clear for readers, including those with colour blindness.
  • Text size and font choice
    All fonts have been chosen for readability and can be increased or decreased in size using the browser.
  • Screen reader optimisation
    For users with screen readers, our pages are created with descriptive headings, clear paragraphs and image alt text for easy interpretation.
  • Keyboard navigation
    Our websites are designed for quick and easy navigation, whether using a mouse or keyboard.
  • Page structure and layout
    The information on each page is laid out in a logical manner with clear headings and formatting so that content is easily understood.

At The Sharps Furniture Group, we are committed to treating all our Customers fairly, with respect, dignity and care

We recognise that anyone can experience vulnerability at different times of their life and that it may be a short term or long term issue. This may be due to age, health conditions, personal circumstances, or life events such as bereavement or relationship breakdowns and it may affect a Customer’s ability to engage with us or make decisions.

Our colleagues receive regular training and ongoing support to help them identify, understand and respond appropriately to Customers’ individual needs, with the aim of achieving fair, consistent and positive outcomes.

We also recognise that vulnerabilities are not always visible or easy to identify, and that some support needs may only become known to us if a Customer chooses to share them. Customers are not expected to disclose personal details, and any information shared will be treated sensitively and in line with our data protection obligations.

If you feel  that you may need additional support, or if there is anything we can reasonably do to help you engage with us, please let our team know. We will take your circumstances into account and work with you to provide the appropriate and proportionate support.

Give us your feedback

We’re committed to continuously improving accessibility throughout our business and evolving to meet new needs as they arise. But if you’ve seen any areas where we can improve, just contact us and let our team know.